There are many reasons why your HP Chromebook won’t turn on “out of nowhere”. You may be using a faulty charger or there are some issues with the software that facilitates the booting process.
The troubleshooting process would get really hard as the Chromebook isn’t turning on at all in the first place. The following list of troubleshooting steps may help you get to the bottom of the issue faster.
Troubleshooting steps to follow if your HP Chromebook won’t turn on
Step 1. Physical Layer
First conduct a basic physical inspection of the device. Hardware level issues are sometimes much easier to identify and if the issue is about connectivity they are much easier to solve.
Let’s be honest a loose connectivity between charging cable and your Chromebook is one of the most optimistic scenario. Confirm that both ends of the charging cable are properly connected.
As the HP Chromebook isn’t water-resistant, liquid sneaking into its motherboard might be one of the worst case scenario. If you happened to accidentally expose your Chromebook to liquid (hopefully water) turn it off immediately, disconnect the battery and leave it upside-down as long as you can
Do not try to dry it with a hair blower as things get worse pretty quickly if the liquid contains sugar. Dry air can cause the liquid get attach to the internal hardware permanently.
Angry Gamer Damage
Some users slam their HP Chromebook out of frustration due to random reasons. The HP Chromebook is a compact device with some really tiny parts and accessories inside. Hence, even a slight tap on the screen or the keyboard may cause some physical damage to the device.
So, just in case you find something like that, there’s every chance that the HP Chromebook isn’t starting due to the same reason. Otherwise, you must keep on going with the physical inspection while looking for spots with some water residue or moisture.
For physical issues that are severe it’s always advisable to take the HP Chromebook to the service. If you still have warranty avoid disassembling your HP Chromebook device yourself as it may result a warranty suspension.
You can move onto the next step if you are unable to find any sort of physical and liquid damage on the HP Chromebook.
Step 2. Try opening the lid of the HP Chromebook
Chromebooks turn on automatically while opening the lid ( given the device has 5% or more battery left). So, as you have already checked for any physical or liquid damage on the body, this must come as your next step in the same direction.
If the HP Chromebook won’t turn on even after opening the lid, you can assume that the battery is below 5%, and it’s better to move on to step number 3.
As you have tried turning on the HP Chromebook by opening the lid, you must now look forward to power it on by pressing and holding the power button. It’s a given that the HP Chromebook won’t turn on by opening the lid if the battery is less than 5%.
Still, it must turn on( provided that there aren’t any serious issues with the device) once you press and hold the power button for at least 10 seconds. Nevertheless, you can move on to the next step in case you didn’t find any success with this one.
Step 4. Put the HP Chromebook on charge
Go for this step only when you have checked for any visible liquid damage on the HP Chromebook. There’s every possibility that the HP Chromebook won’t turn on due to a drained battery. So, you must try and recharge the battery while following the steps down below.
- Connect the HP Chromebook AC adapter to a power outlet. Try connecting it directly to the outlet without using any secondary power source.
- Once through, you now need to connect the other end of the HP Chromebook AC adapter to the device
- Afterward, check the battery status on the HP Chromebook. indicator light. If it shows Green, wait for it to turn amber and then press the power button to check whether the HP Chromebook turns on. In case it doesn’t respond while getting heat up, plug off the charger and take it straight to the store.
- Just in case the device isn’t getting heat up, try charging it for 10 minutes and then turn in on by pressing the power button. In case of no response, simply move on to the next step.
Step 5. Try performing the Embedded Controller (EC) reset on the HP Chromebook
Opt for this step only when you have passed through all the abovementioned steps. There could be a possibility that the device is just frozen and this is why HP Chromebook won’t turn on. This is where performing the EC reset is always a great idea to go ahead with.
Gently press and hold the power and refresh buttons for 3 seconds. In case the device boots up, you can deem yourself lucky and must give a big pat on your shoulders for all the hard work. If it still doesn’t respond, you must simply bring it to the HP store without wasting any more time and effort.
Carefully go through the abovementioned steps in case you are finding it hard to turn on the HP Chromebook. Moreover, you can also consult with HP customer care for added support and assistance.