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Xfinity is one of the biggest broadband providers in the United States, offering home phone, cable and fiber internet, and mobile services across a large part of the country.
Xfinity Availability: What You Can Get
Xfinity Availability – Overview
Xfinity is a well-known broadband service provider across the US. They offer fast and reliable internet, cable TV, and digital phone services. But you can only sign up if you live within their service area.
Depending on where you are, you can get either Xfinity cable internet or Xfinity fiber. Download speeds range from 75 Mbps to 2000 Mbps based on the plan you choose. Their cable TV service includes over 260 channels. You can also add a landline phone through their digital voice-over-internet protocol (VoIP) service.
Xfinity Internet Availability
The standard Xfinity internet plans offer download speeds between 75 Mbps and 1000 Mbps (1 Gbps). That makes it one of the fastest cable internet options on the market. In select areas, Xfinity also offers fiber optic internet with download speeds up to 2 Gbps (2000 Mbps).
Xfinity TV Availability
Xfinity’s cable TV plans give you access to over 260 channels in HD. The lineup includes kids’ shows, entertainment networks, premium movie channels, and both live and on-demand sports. A DVR and mobile app come with the package.
Xfinity Bundles Availability
If you live in the Xfinity service area, you can bundle internet and TV together and save some money. You can also add the digital VoIP phone service to make it a triple-play bundle. In some areas, Xfinity offers home security and wireless mobile services too, though those are sold separately.
Xfinity Availability by State
Xfinity Availability – Xfinity Availability by State
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Xfinity services are available in 40 states:
- Alabama
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- Ohio
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
Availability by City
Xfinity services are also available in these major cities:
- Atlanta, GA
- Boston, MA
- Chicago, IL
- Denver, CO
- Detroit, MI
- Hartford, CT
- Houston, TX
- Indianapolis, IN
- Miami, FL
- Nashville, TN
- Philadelphia, PA
- San Francisco, CA
- Seattle, WA
When Xfinity Services Won’t Be Available to You
There are a few situations where you won’t be able to get Xfinity:
- Your home is outside their service area
- Your home is more than 300 feet from their physical network
- Your property owner or homeowners association has an exclusive contract with a different provider
6 Steps to Check Xfinity Availability in Your Area
If you’re not sure whether Xfinity covers your address, here’s how to find out.
1. Inquiry
Start by checking online at the Xfinity website to see if your address shows up. If it doesn’t, call 1-800-Xfinity or use their chat support. They can look up whether service is possible at your location.
They’ll give you a ticket number for tracking. You might need to provide some extra details like the latitude/longitude of your property, proof of occupancy, or a utility bill.
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This info helps them determine if they can extend service to your area. You can also leave your email or phone number to get SMS updates on the status of your inquiry.
2. Initial Evaluation
After you submit an inquiry, Xfinity figures out why your address isn’t on their service list. Sometimes they just need to add your address to their billing system.
If they’ve never served your area before, they may need to expand their infrastructure. In some cases, you might be asked to cover part of the construction cost, depending on how much work is involved.
Xfinity will email you with details. You’ll need to reply with some additional information to move things forward.
3. Detailed Estimate
The service provider may run a site survey to determine if they can cover your area. This process can take up to ten business days. Their surveyors might contact you for property access if needed.
4. Decision
Once the survey wraps up, they’ll share the results. If there’s a construction cost on your end, they’ll send you an estimate for approval. You’ll need to pay before any work begins.
5. Construction
The construction process has two parts:
- They create a formal installation design.
- If required, they submit a permit request to local government.
Once the permit comes through, they schedule the construction. Weather, government restrictions, or other factors can cause delays.
6. Sign Up
When construction is done, Xfinity will reach out. You’ll get an email and can start the sign-up process to pick the services you want.
The Bottom Line
Xfinity offers a solid range of internet, TV, and phone services. But it all depends on whether your address falls within their coverage area. If you can’t find your address online, call or chat with their support team. They can tell you exactly what’s available or start the process to bring service to your area.
You can also look up every internet provider available at your zip code with our free tool.
