Cox Vs Xfinity

Cox Vs Xfinity

To have a smooth and sustainable internet experience, it’s crucial that you identify the right ISP.

However, before you settle on a specific internet service provider, gather some information to see which ISP best meets your needs.

While doing so, you might be torn between some of the largest ISPs such as Cox and Xfinity. Therefore, between Cox and Xfinity, which of them will best meet your needs? 

In this review, we’ll compare and contrast the various features of Cox and Xfinity to help you decide which is better based on your area of residence. Let’s go!

Cox Vs Xfinity: Accessibility

Cox Vs Xfinity
Cox Vs Xfinity – Accessibility

Both Cox and Xfinity have cable internet, but coverage depends on state or area. You might find that these ISPs don’t cover your area.

So the first order of business is finding out the areas where both Cox and Xfinity are available.

Cox offers cable internet in 18 US states, namely

Arizona,

California,

Connecticut,

Georgia, Florida,

Iowa,

Idaho,

Kansas,

Louisiana,

Massachusetts,

Nebraska,

Nevada,

North Carolina,

Ohio,

Oklahoma,

Omaha,

Rhode Island,

Virginia. 

On the other hand, Xfinity offers cable in 41 states across the US, making it the largest cable provider.

Some of the states where Xfinity is concentrated include California, Denver, Houston, Illinois and Miami. So it’s clear that Xfinity is the winner in this category. 

Cox Vs Xfinity: Approval Rating

Cox Vs Xfinity
Cox Vs Xfinity – Approval Rating

According to the ACSI (American Customer Satisfaction Index) survey report, Cox communications managed a total score of 60/100.

This is actually a good score because it’s almost close to the industry average, that’s 62.

This means that Cox communications are very effective when it comes to dealing with customer complaints as well as other customer-related issues.

Cox is renowned for providing on-time customer support to its users. In fact, if you’re scheduled to get a technician, and they are late, you will earn credits of up to $20.

Xfinity scored 61 out of 100 according to the same ACSI (American Customer Satisfaction Index) survey report. This means Xfinity is ahead of Cox in customer support.

Both Cox and Xfinity cross each other every year when it comes to approval ratings. So we’ll call this a tie, albeit Xfinity is slightly ahead of Cox. 

Cox Vs Xfinity: Charges

Cox Vs Xfinity
Cox Vs Xfinity – Charges

Equipment

Cox and Xfinity have some of the lowest equipment rental fees among major US ISPs. Cox charges $13/month for their modem, while Xfinity charges $14-$25/month for theirs. 

However, keep in mind that both Cox and Comcast Xfinity allow their customers to buy their own compatible modem at no extra fee. 

Installation 

Both Cox and Xfinity provide professional installation services at a fee. Cox charges $100, which is more than double what Xfinity charges, coming in at $40.

This is something you should consider when choosing between these two ISPs.

However, if you’re just getting internet without cable TV, you might be able to get away with self-installation, which both Cox and Xfinity offer. 

Cox Vs Xfinity: Perks

Cox Vs Xfinity
Cox Vs Xfinity – Perks

Both Cox and Xfinity are trying to give their best to customers, but unfortunately, there are always some technical faults along the way.

For instance, Cox’s number of TV channels is about 150, whereas Comcast Xfinity offers over 250, which is a significant difference. 

However, Cox offers low-income customers a plan called the ‘Connectivity Program’, which has no terms and conditions for subscribers.

Likewise, Xfinity also offers internet to low-income households, albeit not as good as Cox.

Cox also offers more cable and internet bundle plans that come with faster download and upload speeds as well as more TV channels. 

Cox Vs Xfinity: Pricing and Speeds

Cox offers five-speed tiers to its customers, namely 10mbps, 50mbps, 150mbps, 300mbps, and 1000mbps.

If you’re not a frequent internet user or don’t have a lot of people using the internet in your house, the 10mbps plan should do. 

On the other hand, Xfinity offers seven-speed tiers to its customers, namely 25mbps, 100mbps, 200mbps, 300mbps, 600mbps, 1000mbps, and 2000Mbps.

Again If you’re not a frequent internet user or don’t have a lot of people using the internet, the 10mbps plan should do.

When it comes to speeds, both Cox and Xfinity have lightning-fast internet plans, so we’ll give each a 5-star rating.

But, Xfinity edges Comcast in this category because they have a plan that offers double the speed of Cox’s fastest plan. See the table below to learn more. 

Cox Interent Plans and PricingPrice Max Download SpeedMax Upload SpeedType
Starter 25$30.00/Mo25Mbps3MbpsCable
Essential 50$40.00/Mo50Mbps3MbpsCable
Preffered 250$60.00/Mo250Mbps3MbpsCable
Ultimate 500$80.00/Mo500Mbps10MbpsCable
Gigablast$100.00/Mo1000Mbps35MbpsCable
Xfinity Internet Pricing and PlansPrice Max Download SpeedMax Upload SpeedType
Performance Starter$65.00/Mo50 Mbps5 MbpsCable
Performance$80.95/Mo100 Mbps5 MbpsCable
Performance Pro$39.99/Mo200 Mbps5 MbpsCable
Blast!$59.99/Mo400 Mbps10 MbpsCable
Extreme Pro$69.99/Mo800 Mbps15 MbpsCable
Gigabit$79.99/Mo1200 Mbps35 MbpsCable
Gigabit Pro$299.99/Mo2000 Mbps2000 MbpsFiber

Final Thought

Xfinity beats Cox in this duel mainly due to their extensive coverage and plans available to users. However, Cox still offers solid plans in areas where it’s available.

In addition, if you want TV plans, Cox is the better option because its bundle plans offer great value. 

See Also

Cox Internet Plans

Best Modem Router Combo for Cox

Optimum vs Xfinity

Best Modem Router Combo for Xfinity